Refund policy

Refund & Return Policy – Sheen Curls 

Last Updated: 2025

At Sheen Curls, we are committed to providing high-quality hair care products for curly hair. However, we understand that situations may arise where you need a refund or return. Below are our policies:

1. Returns

For hygiene and safety reasons, we do not accept returns of opened or used products. If you receive a defective or incorrect product, please contact us within 7 days of receiving your order to arrange a solution.

🔹 Important: Only products purchased on SheenCurls.com are eligible for returns. We do not accept returns for items purchased from third-party websites, physical stores (including our authorized retailers), or professional salon resellers.

To receive a refund, you will be required to return the product. Once you complete the return form, you will receive a return authorization email with detailed instructions and a shipping label for returning your items.

• We will provide a prepaid shipping label only for delivery addresses within the contiguous United States (excluding Hawaii, Alaska, Puerto Rico, and Canada).
• If your delivery address is in Hawaii, Alaska, Puerto Rico, or Canada, you will be responsible for all shipping and return shipping costs.

2. Refunds

We offer refunds in the following cases:
✅ The product is damaged or defective upon arrival.
✅ The wrong product was sent due to our mistake.
✅ The order was lost in transit (confirmed by the shipping carrier).

To request a refund, please email us at [your email] with:
📌 Order number.
📌 Photos of the defective or incorrect product.
📌 Proof of the issue (if applicable).

Refunds will be processed within 5-10 business days after approval and will be issued to the original payment method used for the purchase.

3. Exchanges

We do not offer product exchanges unless you have received an incorrect or defective item.

4. Undelivered Orders

If the shipping address provided is incorrect or the package is returned to our warehouse, the customer is responsible for the reshipping cost.

5. Sale Items

Sale or clearance items are not eligible for refunds or returns.

6. Return Monitoring

Sheen Curls by Shey monitors return activity for abuse and reserves the right to limit returns if we detect misuse of our return policy. This includes, but is not limited to:
🚫 Excessive returns.
🚫 Returning empty or heavily used bottles.
🚫 Reseller activity.
🚫 Fraud attempts.

7. Contact Us

If you have any questions regarding our refund and return policy, please contact us at sheencurls@gmail.com or through our store's contact form.